PremiereOne dispatch software reaches ‘incidents processed’ milestone as team looks to even brighter future
 
10 years, 1,500 agencies, 64 million citizens. These are just a few notable numbers related to Motorola Solutions’ PremierOne dispatch software, but none are as impressive as the milestone the solution hit in May.
 
That number is 100 million.
 
Since its first deployment in 2009, over 100 million incidents have been processed by PremierOne – meaning a dispatcher has answered a 911 call, identified available resources and sent first responders or other support to assist.
 
To put it into context, that’s over 100 million citizens helped in their greatest time of need – and for PremierOne engineering manager John Herby, that’s what this milestone is all about.
 
“When you think about 100 million incidents processed by PremierOne, it’s incredible, but it’s about more than the technology,” said Herby. “This milestone brings to life the human element of our work – something we don’t always get to see when we’re monitoring a system or implementing its latest feature.”
 
Herby and the PremierOne team – based in Westminster, Colorado, Chicago and Krakow, Poland – have been expanding the solution for over 10 years, and they’ve seen the software go from its first customer introduction to an established product in the market.
 
The team has learned a lot since the first deployment, always putting the customer first and delivering what they needed to keep their communities safe – even in some of the most challenging situations, like hurricanes, fires, shootings and other crises.
 
“PremierOne is a modern, industry-proven CAD solution that our customers rely on,” said Chris Rapala, vice president, command and control, Software Enterprise, Motorola Solutions. “The team has worked deliberately in the last 10 years to get the solution to where it is today, enabling the software to help customers through some of the toughest incidents a public safety agency can experience.”
 
Today, along with Spillman Flex, our flexible, off-the-shelf dispatch solution, we have dispatch solutions to meet the needs of any public safety agency.
 
As the PremierOne team moves forward, they’re focused on continuing to provide the highly reliable solution our customers expect while also identifying ways to leverage the rest of our CommandCentral software portfolio
 
“I sleep well at night knowing that the software I create helps our customers when it matters most, but I’m always thinking of how to make the solution quicker, better and more resilient,” said Parveen Gupta, PremierOne software engineering manager. “When I come to work, I challenge myself to find ways to implement new capabilities and features that may lead to even more impressive milestones in PremierOne’s future.”

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